Improve business efficiency and establish best practices.
Changes in customer behavior, regulations and compliance, and improvements in technology insist that organizations be more proactive caring for customers.
Organizations in industries such as healthcare, banking, finance, automotive and debt collections are all benefactors from the ability to monitor, playback, evaluate and archive their telephone-based interactions.
In fact, virtually any organization that regularly engages by phone with customers, clients, colleagues or suppliers stands to gain from greater insight and understanding into the interactions shaping their everyday operations. Quickly retrieving important information contained within phone-based exchanges helps resolve disputes, minimize liability risk, improve customer service, and safeguard company revenues.
ATD’s call recording solution can also help develop training programs and employee skill-sets through the systematic review and evaluation of vital business communications functions in sales, customer service, collections, emergency dispatch facilities and other public safety organizations.
Record telephone interactions to reduce the risk and ramifications of miscommunication with customers. Examples include improperly filed insurance claims, business-to-business purchasing, and perishable goods orders.
Deliver an improved customer experience.
Seamlessly capture, archive, organize, playback and share voice documents with Mitel’s patented Portable Voice Documentation (PVD™) technology. Gain in-depth insight into customer behavior and business performance, build a robust customer experience and meet business objectives.
MiVoice Call Recording empowers managers, supervisors and employees with a variety of workforce tools to help monitor, analyze and enhance individual and group performance.
Flexible, Scalable and Reliable Deployment Options
The MiVoice Call Recording software offers an enterprise-wide interaction management system that optimizes information exchange and transforms the customer experience.
ATD recognizes that many smaller companies strive for growth, and require a solution that can scale as they grow. Designed to support both ease of deployment and operation, Mitel offers a full range of scalable, networkable and reliable hardware platforms.
MiVoice Call Recording is available in premise, private cloud and public cloud based environments fabricated to meet your unique business requirements.