AVAYA Partner Advanced Communication System (ACS)
Overview
Reliability, simplicity, a large selection of advanced telephony features, and converged communications make the PARTNER® Advanced Communications System ideal for small growing businesses. This system is designed to help meet the complex business needs facing small enterprises today with room for growth to meet future needs.
Developed at AT&T's Bell Laboratories, over one million PARTNER systems have been sold worldwide.
What's New With This Release
The PARTNER ACS Release 8.0 processor introduces new features to enhance customer service, reduce expenses, and simplify maintenance and serviceability. It also supports advanced features such as SIP trunking and expanded voicemail to e-mail support with PARTNER Messaging—sophisticated capabilities that small and growing businesses needs to stay ahead in today’s highly competitive environment.
Business Benefits
• Many included applications to simplify call answering including built-in Caller ID support and standard connections for answering machines, cordless sets, credit card readers and fax machines.
• Improved Customer Service: through enabling businesses to respond quickly and with quality to customers 24 x 7 x 365.
• Mobile employees can stay connected to the business with wireless telephones for employees who are away from their desks and Cell Phone Connect for employees who need to be reached while off premises.
• Standard Fax Management notifies users when the fax machine is busy, in use or in trouble so that it can be immediately repaired.
Description
The PARTNER® Advanced Communications System processor module supports five incoming lines and nine extensions with a maximum configuration of 21 lines and 44 extensions, or 31 lines and eight extensions. The processor module can operate on its own or can be used with a 2- or 5-slot carrier and additional expansion modules. Expansion modules can be used to add lines and extensions to the system, or additional capabilities such as voice messaging and fractional T1 support.
PARTNER ACS systems support a wide variety of features including Caller ID (name and number), Distinctive Ringing, Send All Calls, Speed Dialing, and five-party conferencing, each helping employees to be more efficient and productive.
Cell Phone Connect via the T1 module enables customers to answer calls even if they are out of the office by allowing calls to ring simultaneously at their desk phone and their cell phone. Enhanced accessibility is also achieved through the Remote Call Forwarding feature, which enables a call to be immediately directed to any external number.
A variety of cost control features provide for better telephone expense management and system performance monitoring. The PARTNER system is easy to install and administer. It is simple to add modules and telephones, and software upgrades can be performed easily by inserting a PCMCIA card into the system.
Benefits
• Many included applications to simplify call answering including built-in Caller ID support and standard connections for answering machines, cordless sets, credit card readers and fax machines.
• Improved Customer Service: through enabling businesses to respond quickly and with quality to customers 24 x 7 x 365.
• Mobile employees can stay connected to the business with wireless telephones for employees who are away from their desks and Cell Phone Connect for employees who need to be reached while off premises.
• Standard Fax Management notifies users when the fax machine is busy, in use or in trouble so that it can be immediately repaired.
