A Modern & Efficient Contact Center Solution

MiContact Center streamlines business operations and processes.

MiContact Center

Experience a solution that improves communication with minimal intervention.

Whether you have a small contact center with a few customer service agents or a large, multisite center in need of multimedia capabilities, Mitel has solutions that will help you streamline business operations and boost customer satisfaction.

The delivery of quality customer service is changing at a rapid pace with the accelerated adoption of cloud-based solutions, the incorporation of multimedia, and the impact of smartphones and tablets. To meet these demands, Mitel delivers MiContact Center, which captures the voice of the customer across multiple channels, measures agent and contact center effectiveness, all in support of delivering a personalized, quality customer experience.

Deliver superior overall customer experience.

You have one chance to make a lasting impression. A contact center solution implemented by ATD can help you enhance the customer experience from the moment calls reach your Interactive Voice Response (IVR) system to call resolution. 

They help you to attract and retain customers, and please them for less. With an IVR management system, you can keep callers well-informed with estimated wait-time messaging and position in queue updates and efficiently guide them to available resources.

Integrate business processes & ensure continuity

Businesses also need solutions to integrate and streamline business process and promote efficient communications. With forecasting tools and integrated workforce management tools, supervisors can ensure the right number of skilled agents are available to handle the forecasted call volume and help contact centers optimize resource use and effectively control costs. 

Ensuring continuity in service and communications requires planning and strategy. It requires a sound communications infrastructure and daily activities that support business requirements for disaster recovery, business resumption, and emergency preparedness.